Support

    We're here to help NDIS providers and support workers get the most out of RosterRoo.

    Contact us

    Have a question, issue, or feedback? Email our support team and we'll get back to you as soon as possible (typically within 1 business day).

    Common questions

    I'm a support worker — how do I sign in?

    Use the worker sign-in link provided by your NDIS provider. If you've lost it or can't access your account, contact your provider or email us.

    I'm an NDIS provider — how do I get started?

    Sign up from the homepage, then invite your workers and import your clients from Settings. Email us and we'll help walk you through setup.

    Reporting a bug or outage

    Please include the page you were on, the time it happened, and a screenshot if possible — it helps us fix things faster.

    Legal & privacy

    For information on how we handle your data and the terms that govern use of RosterRoo:

    About RosterRoo

    RosterRoo is an Australian-built rostering and workforce management platform for NDIS providers, covering rostering, timesheets, payroll, invoicing, compliance and a mobile app for support workers.