Terms of Service

1. Acceptance of Terms

By accessing or using RosterRoo ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Platform on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms. If you do not agree to these Terms, do not use the Platform.

2. Description of Service

RosterRoo is a cloud-based rostering and workforce management platform designed for NDIS (National Disability Insurance Scheme) providers in Australia. Our services include shift scheduling, timesheet management, payroll processing, invoicing, compliance tracking, and related workforce management features.

3. Account Registration

To use RosterRoo, you must:

• Be a registered NDIS provider or authorised representative
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorised access
• Be at least 18 years of age

You are responsible for all activities that occur under your account, including actions taken by support workers and staff you invite to the Platform.

4. Subscription and Payment

4.1 Pricing

RosterRoo is offered at $19.95 AUD per support worker per month, billed monthly. Prices are exclusive of GST unless otherwise stated.

4.2 Free Trial

New accounts receive a 7-day free trial. No credit card is required to start the trial. At the end of the trial period, you must subscribe to continue using the Platform. Your data will be preserved during any grace period after trial expiration.

4.3 Billing

Subscriptions are billed monthly in advance. You authorise us to charge your nominated payment method for all applicable fees. Failed payments may result in suspension of your account.

4.4 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial months.

5. Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose or in violation of NDIS regulations
• Attempt to gain unauthorised access to any part of the Platform
• Interfere with or disrupt the Platform's operation
• Upload malicious code, viruses, or harmful content
• Share account credentials or allow unauthorised users to access your account
• Use the Platform to store or transmit infringing or illegal content
• Reverse engineer, decompile, or attempt to extract source code
• Resell or redistribute the Platform without authorisation

6. Data Ownership and Responsibilities

6.1 Your Data

You retain ownership of all data you input into the Platform ("Your Data"). You grant us a limited licence to use Your Data solely to provide and improve our services.

6.2 NDIS Compliance

You are responsible for ensuring your use of the Platform complies with NDIS Quality and Safeguards Commission requirements, including proper handling of participant information, incident reporting, and record-keeping obligations.

6.3 Data Accuracy

You are responsible for the accuracy and completeness of all data entered into the Platform, including worker qualifications, client information, and shift records.

7. Intellectual Property

The Platform, including its design, features, content, and underlying technology, is owned by RosterRoo and protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable licence to use the Platform for your internal business purposes during your subscription period.

8. Third-Party Integrations

The Platform may integrate with third-party services (e.g., Xero, payment processors). Your use of these integrations is subject to the respective third party's terms and conditions. We are not responsible for third-party services' availability, accuracy, or security.

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may perform scheduled maintenance with reasonable notice. We are not liable for service interruptions due to factors beyond our control.

10. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law:

• The Platform is provided "as is" without warranties of any kind
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the fees paid by you in the 12 months preceding the claim
• We are not responsible for decisions made based on Platform data or reports

Nothing in these Terms excludes or limits liability that cannot be excluded under Australian law, including liability for fraud or negligence causing personal injury.

11. Indemnification

You agree to indemnify and hold harmless RosterRoo, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Platform, violation of these Terms, or infringement of any third-party rights.

12. Termination

We may suspend or terminate your account if you:

• Violate these Terms or our Acceptable Use Policy
• Fail to pay applicable fees
• Engage in fraudulent or illegal activity
• Pose a security risk to the Platform or other users

Upon termination, you may request export of Your Data within 30 days. After this period, we may delete Your Data in accordance with our data retention policies.

13. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of the Platform after changes constitutes acceptance of the modified Terms.

14. Governing Law

These Terms are governed by the laws of Australia. Any disputes arising from these Terms or your use of the Platform will be subject to the exclusive jurisdiction of the courts of Australia.

15. Contact Information

For questions about these Terms, please contact us at: